Please read our terms and conditions carefully BEFORE purchasing a product or service.
Terms & Conditions
Last updated: April 2nd, 2025
These Terms and Conditions constitute a legally binding agreement between you (the client, participant, or user) and Twin Flame Academy, registered in The Netherlands (“we,” “us,” or “our”), regarding your access to and use of our services, platforms, and offerings.
This includes use of our:
- Website and learning platform via Thrivecart Learn
- Social media platforms (Instagram, Facebook)
- Group containers (Telegram, Voxer, Facebook groups)
- Video conferencing platforms (Zoom, Microsoft Teams)
- Meditations, subliminals, and emotional regulation tools
- Live or pre-recorded coaching and educational content
By engaging with any of these platforms, purchasing our products, or participating in any coaching or training, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using our services.
1. Eligibility
You must be 18 years or older to access our content or participate in coaching. By using our services, you confirm that you meet this requirement.
2. Scope of Services
Twin Flame Academy provides educational, mindset, and twin flame coaching services. Our programs may include (but are not limited to):
- Emotional wellness tools such as EFT (Emotional Freedom Technique), breathwork, meditations, and subliminals
- Group coaching
- Private mentorship (via Voxer, Telegram, Zoom, or MS Teams)
- Online courses and digital downloads
We are not medical professionals. Our services are not intended to diagnose, treat, or cure any physical or mental health condition. You agree to consult with your doctor, therapist, or medical provider before beginning any of our practices, especially if you have a medical or mental health history.
Participation is voluntary and at your own risk.
3. User Conduct
At Twin Flame Academy, we believe transformation happens through trust, transparency, and integrity — both in ourselves and in our shared spaces. We are very committed to spreading love into this world are taking our leadership role herein very seriously. We expect all users and participants to treat each other with respect and integrity. By accessing our services, you agree to the following Code of Conduct which outlines the values, boundaries, and agreements that guide how we show up together. Violation of these rules may result in removal from programs or groups without refund.
a) Respect & Integrity
We honor every client, community member, and team member as a sovereign being. Discrimination, shaming, harassment, or bullying of any kind — including based on race, gender, sexuality, spirituality, or personal experience — will not be tolerated.
b) Safe Expression
We encourage emotional honesty, vulnerability, and sharing — when done with care and intention. You are welcome to speak your truth, and you are also responsible for the impact of your words.
Please:
- Speak from personal experience (“I” statements)
- Avoid unsolicited advice or coaching unless invited
- Refrain from judgmental or shaming language
c) Confidentiality
What is shared in coaching sessions or community spaces stays there. While we do our best to uphold privacy, we cannot guarantee full confidentiality on third-party platforms (e.g. Facebook, Telegram, Voxer).
Please do not:
- Screenshot or share posts, messages, or videos outside the space
- Forward or copy any materials unless explicitly allowed
d) Personal Responsibility
You are responsible for your own emotional, mental, and physical well-being throughout this journey.
You agree to:
- Use your discernment when engaging with mindset tools, meditations, EFT, or subliminals
- Seek professional medical, psychological, or financial advice when needed
- Take full responsibility for your decisions, results, and participation
e) No Promotions or Soliciting
This is a sacred space for growth, not marketing. You may not:
- Promote your services or programs
- DM other members with offers or pitches
- Post affiliate or external links unless explicitly invited to
f) Grounds for Removal
We reserve the right to remove any individual from a program, coaching space, or community group without refund if they:
- Violate this Code of Conduct
- Disrupt the energy or safety of the space
- Fail to honour the group guidelines after a warning
g) Commitment to Growth
This work is vulnerable, raw, powerful — and sometimes uncomfortable. Your commitment to staying in integrity, doing your inner work, and respecting others is what makes this space potent and transformational.
Thank you for walking this path with presence and heart.
4. Payments & Refunds
All payments are due in full at the time of purchase unless otherwise specified in a payment plan.
Due to the digital nature of our services, we do not offer refunds unless explicitly stated on the sales page or required under Dutch consumer protection law.
Payment plans must be completed in full; also should you decide to stop joining the remainder of the service. Pauzing a service and picking it up later is not possible. Non-payment may result in revoked access and debt collection.
Nothing herein shall limit us from seeking payment for any chargeback or credit card disputes made by you at anytime.
5. Intellectual Property
All materials, meditations, workbooks, videos, and methods shared through Twin Flame Academy are protected under copyright and intellectual property law. You may not copy, share, republish, or reproduce any content without explicit written permission.
You are granted a personal, non-transferable license to use the materials for your own development only.
6. Disclaimers
We provide coaching and support for personal growth, spiritual alignment, and emotional intelligence. While transformation is possible, we do not guarantee specific results.
You acknowledge:
- We are not responsible for any decisions you make or actions you take as a result of our work.
- Healing and emotional processing can sometimes bring up discomfort. You take full responsibility for your wellbeing and agree to seek professional support if needed.
Participation in meditations, subliminals, EFT, or any energetic or mindset tool is entirely at your own risk.
7. Platform & Technology Usage
You are responsible for ensuring you have access to the internet, a working email, and the ability to access our platforms (e.g. Thrivecart Learn, Telegram, Zoom) and checking your spam folder for emails from us which could land there instead of your inbox.
We are not liable for:
- Missed sessions due to tech issues on your side
- Third-party platform outages
- Lost data or information due to app errors
- Missed emails which landed in your spam folder and you therefore did not see them
8. Third-Party Services
We may use third-party tools (e.g., Voxer, Telegram, Facebook, Thrivecart) to facilitate services. We are not responsible for these platforms’ terms, privacy policies, or technical performance.
You are responsible for your own privacy and conduct on these platforms.
9. User-Generated Content
If you participate in community spaces (Facebook Groups, Telegram, etc.), you may share content voluntarily. You retain ownership of your posts but grant us a royalty-free license to use anonymised contributions for educational, testimonial, or promotional purposes, unless you opt out in writing.
10. Confidentiality
We treat your personal disclosures with care. However, we cannot guarantee full confidentiality in group environments (e.g., Facebook groups or Telegram chats). Please use your discretion.
Private 1:1 sessions and written communication will remain confidential unless required by law or you consent otherwise.
11. Termination
We reserve the right to remove any client from any service or community for behaviour that violates these terms or disrupts the safety of others. We may revoke access to courses, coaching, or groups at our discretion, with or without refund, depending on the situation.
12. Limitation of Liability
To the fullest extent permitted under Dutch law, Twin Flame Academy is not liable for:
- Emotional, physical, or financial outcomes resulting from coaching
- Platform failures or data loss
- Any indirect or consequential damages
By participating, you release us from all claims or demands related to your use of the services.
13. Indemnity
You agree to indemnify and hold harmless Twin Flame Academy, its owner(s), team members, and partners against any claims, losses, or legal fees arising from your use of our services, your violation of these Terms, or your interactions with other users.
14. Privacy & Data Protection
Your data is protected in line with the GDPR. Please refer to our [Privacy Policy] for details on what data we collect, how we use it, and your rights under EU law.
15. Modifications
We reserve the right to update or modify these Terms at any time. Updates will be posted with a new “last updated” date. Continued use of our services after any update constitutes acceptance of the revised Terms.
16. Governing Law & Jurisdiction
These Terms are governed by Dutch law. Any disputes will be resolved through informal negotiation first. If no resolution is reached, disputes shall be submitted to the competent courts of Amsterdam, The Netherlands.
17. Contact Us
For questions or legal concerns, please contact:
Twin Flame Academy, located in The Hague, The Netherlands
Business registration number (KvK): 72974982
📧 contact@imaginesunshine.nl